Policy – Wholesale

Woodencrafts guarantees 100% Customer Satisfaction!

• Our overarching policy to all our customers is to work with you and discover which of our products would best suit your business strategy and local clientele to help make your business grow
• We want to be known as one of the best ‘Made in Australia’ small businesses you will ever deal with
• With the right approach and honest open communication we will strive to meet your high expectations
• We are proud to be totally “Made in Australia” (License Number 7499)
• Our products are made from native Australian timbers with assembly and packaging done by hand so slight variations in colour and composition must be expected
• It will be the buyer’s responsibility to read and fully understand the information provided on the Woodencrafts website
• Please call us if you have any questions regarding our product range so we can help you make the right choices

– The Woodencrafts Team

Terms and Conditions:

• This website contains material which is owned by or licensed to Woodencrafts and includes, but is not limited to, the design, layout, look, appearance and graphics
• Reproduction is prohibited in accordance with the Copyright Terms and Conditions
• All products sold remain the property of Woodencrafts until payment is received
• First orders need to be paid in full prior to dispatch
• Subsequent orders by approved customers have 30 days to pay from date of delivery
• Woodencrafts’ products must not be advertised or sold by wholesale customers via any other platforms, such as Amazon and Etsy

Existing customers:

• If you are an existing wholesale customer and you are using our new website for the first time please contact us so we can arrange for you to have your own personalized “wholesale discount coupon code” to use at check-out each time you buy online
• This important code will enable you to buy at wholesale prices
• Preferred minimum order is $250 (AUD) with 30 days to pay from date of delivery for approved customers
• We are available every day between 9am and 6pm if you wish to contact Woodencrafts by phone
• If we are unable to answer your call please leave a detailed message with your preferred contact details and we will return your call within 24 hours
• We will endeavour to reply to any emails within 24 to 48 hours of receipt

New customers:

• If you are a new wholesale customer, domestic or international, it is very important that you call or email us before making any purchases online so we can give you the best possible information about our business and product lines to suit your business strategy and local clientele
• We are able to create custom made products to suit your business needs as well as highlight your business name or location on certain products, such as with our Australia map series
• We would like to provide you with your own personalized “wholesale discount coupon code” to use at checkout each time you buy online
• This important code will enable you to buy at wholesale prices
• Preferred minimum order is $250 (AUD) with 30 days to pay from date of delivery for approved customers 
• First orders to be paid in full prior to despatch
• We are available every day between 9am and 6pm (AEDST) if you wish to contact Woodencrafts by phone
• If we are unable to answer the phone please leave a detailed message with your preferred contact details and we will return your call within 24 hours
• We will endeavour to reply to any emails within 24 to 48 hours of receipt

Point of Sale Display Options:

• We are happy to discuss and recommend “Point of Sale” display stands to suit your business needs and budget including a “Starter Pack”
• It is a condition of sale that only Woodencrafts’ products are displayed on custom designed Woodencrafts’ stands
• Custom designed Woodencrafts’ stands must be paid for in full before they are made
• We offer a full refund on the stand if no longer needed and is in good re-useable condition

Purchasing and Payment:

• Woodencrafts uses the industry standard Secure Sockets Layer (SSL) to protect customers’ personal and credit card details by establishing an encrypted link between the website and the customer’s browser
• No credit card or bank details are retained by Woodencrafts
• Woodencrafts accepts PayPal, Visa, Mastercard and Direct Bank deposit
• Before using PayPal we recommend you read PayPal’s Combined Financial Services Guide and Product Disclosure Statement, including “Common questions”, “Help topics” and how to use the “Resolution Centre” all found at https://www.paypal.com/au/selfhelp/home
• An “Order Confirmation” will be sent to your email address on receipt of your order – please carefully check this confirmation and advise us by phone or email within 24 hours of any discrepancies or changes to be made

Postage and Delivery:

Destinations within Australia:

• We use regular Australia Post trackable delivery service for all deliveries within Australia
• Notification including tracking number will be sent via email once the parcel is dispatched
• Please allow 14 – 21 days for delivery, however, since all our products are assembled by hand, with certain products only made to order, delivery may take up to 4 weeks
• You will be notified of such delays as soon as possible via email
• We do not offer Express Postage
• Woodencrafts chooses to pay for “Sign on Delivery” – if there is no one available to sign for the goods, a notification card will be left for collection at your local post office
• Please ensure your delivery address is correct as any re-delivery charges for incorrect or incomplete address details will be the responsibility of the buyer

International destinations:

• We use International Standard delivery via Australia Post for all overseas destinations
• Notification including tracking number will be sent via email once the parcel is dispatched
• Please allow 4 weeks for delivery as all our products are assembled by hand and certain items only made to order
• We do not offer Express Postage
• Woodencrafts chooses to pay for “Sign on Delivery” for international destinations – if there is no one available to sign for the goods, a notification card will be left for collection at your local post office
• Please ensure your delivery address is correct as any re-delivery charges for incorrect or incomplete address details will be the responsibility of the buyer
• Any additional fees or taxes related to local customs regulations will be the responsibility of the buyer

Refunds, Returns and Change of Mind:

• Carefully check your goods on delivery and notify us via phone or email within 24 to 48 hours if there are any breakages, missing items or items needing to be returned
• We will be happy to replace any items broken during transit at our cost – please send us a photograph of any damaged goods so we can lodge a claim with Australia Post
• We will be happy to refund your purchase or replace any items if you change your mind within 14 days of delivery provided the purchased goods are returned to us in their original condition at the buyer’s cost – please contact us direct before returning any goods so we can discuss the best options for you
• We will endeavour to package your goods in an appropriate and cost effective manner to ensure safe delivery however it is the buyer’s responsibility to check the goods on their arrival for any breakages or missing items and inform Woodencrafts within 24 to 48 hours via phone, sms or email so we can make suitable inquiries with Australia Post and replace the said items for you as soon as possible
• We need you to send us a photograph of any damaged items so we have the proof we need to make a claim
• If a purchased product is damaged during delivery we will pay for its return, and either
  • refund your money in full
  • replace it with the same product
  • replace it with another product of your choice of similar value